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Fixes to older versions are at our discretion. It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. The Product Support Life Cycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal. Storage Performance and Utilization Management.Information Archiving & Storage Management.Hybrid Active Directory Security and Governance.Starling Identity Analytics & Risk Intelligence.One Identity Safeguard for Privileged Passwords.Notifications of new product releases will be emailed to you as long as you who have configured your profile to receive product notifications. If your issue is determined to be a defect in the product, it is recorded in our defect tracking system, a unique Defect Identifier (ID) will be provided to you and the support case will be closed. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. Product enhancements will not be considered or implemented in current or prior product releases. Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. If you are interested in submitting product enhancement requests, you can do so by creating a case with support.

Quest’s recommendation is to retain a local

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Fee-based service available on selected products.ġCertain software released prior to Novemmay not be available for download.

Support Engineers will provide known workaround solutions and fixes.

This includes uninterrupted access to technical support via phone, online and chat.

Annual software maintenance contract must be renewed.

Continuing Support is not guaranteed on every product:

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If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software's end-of-life or end-of-support date.

Support is not obligated to provide assistance on this version of the product.

Support will be provided to assist with upgrading to a supported version.

Release is not available for download from the Support Portal 1.

No new patches or fixes will be created for this release.

Includes release or versions that are retired or discontinued.

Release or version is available for download from the Support Portal 1.

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You are encouraged to plan an upgrade to a release or version on full support.

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No new code fixes will be generated except under extreme circumstances and at our discretion.

Support is available for this release/ or version, and we use best efforts to provide known workarounds or fixes.

Release or version is available for download from Support Portal 1.

Release or version is fully supported by both Support and Development.

Maintenance releases and/or hot fixes are periodically made available for this release.

Enhancement requests for this release are accepted and may be considered for future releases.

The most current released version of a product and one or more prior releases are included.

Product is fully supported, generally available release/version.

Refer to the product life cycle table on your Product Support page or Knowledge Base for specific supported versions of your product. Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. We will attempt to answer questions on older versions of our products provided resources are available however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our solutions.